Returns Policy
How returns work, what we can take back, and how to start one.
This page explains how returns work with Season Solutions (Pty) Ltd. If anything here is unclear, phone us on +27 71 398 0466 and we will talk it through.
How ordering works at the moment
This website is currently a catalogue rather than a checkout. You send an enquiry, we confirm the price and availability, and the order is agreed with you directly before anything is packed. That means there is no online payment to reverse.
If something is wrong with your order
Check your order when you collect or receive it. If an item is damaged, faulty, or not what was agreed, tell us within 7 days and we will replace it or refund it. Bring it back in the condition you received it, with the packaging where you still have it.
If you simply changed your mind
Unopened stationery in its original condition can be returned within 14 days of collection or delivery. We cannot take back items that have been written in, opened where the packaging is the seal, or used, because we cannot sell them on to another family.
What we cannot take back
- Exercise books, counter books or pads that have been written in.
- Opened art materials such as paint, glue, crayons and clay.
- Anything supplied to a specification you gave us, where the item is correct.
Your rights under the Consumer Protection Act
Nothing on this page limits your rights under the Consumer Protection Act, which include the right to receive goods that are of good quality and fit for purpose. Where those rights apply, they apply regardless of what is written here.
How to start a return
Email info@seasonsolutions.co.za or phone +27 71 398 0466 with your name and what you bought. We will tell you what to do next. Returns are handled at Waterfall East, Rustenburg, 0299.
Ready when you are.
Send an enquiry and we will come back to you, usually the same working day.